Privacy

Privacy Policy

This privacy policy sets out how TGMatrix Limited uses and protects any personal information that you give us/TGMatrix when you use this Site and the TGMatrix Services. Personal Information is information that identifies you as an individual. The information we collect may include: name, postal address, telephone number, e-mail address.

TGMatrix may amend this Privacy Policy at any time at its discretion. You can determine the date of revision by referring to the “Last Updated” legend at the bottom of this page. Use of the Site/Services following such changes constitutes your acceptance of the policy then in effect

What types of information we collect

Information we and our third party service providers may collect from you

Cookies and Advertising

We may collect Personal Information from you through the use of Cookies. For detailed information on the Cookies we use and the purposes we use them please see our Cookie Policy below. You have the option to accept we use Cookies or not by accepting them in the “Cookies Banner” when accessing the Site for the first time. Please note that once you have accepted usage of Cookies, this “Cookies Banner” will no longer appear. Nevertheless you always have the option to disable the Cookies at any time.

Location Data

We may obtain information relating to your geographical location when you use the Site. We may use location data for the purposes of providing you with location based products and services at that time and we will not retain this information or share it with third parties.

Technical Information

This may include your IP Address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Non-Personal Information

Aggregated information about your use of the Site, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs), and methods used to browse away from the page

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To fulfil your requests to use the TGMatrix Services.
  • To send you important information regarding the TGMatrix Services, the website, changes to our terms, conditions, and policies and/or other administrative information.
  • Where authorised by you or by law, to inform you by e-mail of our products and services, special offers and promotions and any other marketing materials which we think may interest you.
  • For our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends and determining the effectiveness of our promotional campaigns.

Security

We use reasonable organisational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through e-mail. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the contacting section of this Site (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). Please note that e-mail communications will not necessarily be secure; accordingly you should not include financial information in your e-mail correspondence with us.

How we use cookies

The type of cookie we use, a ‘persistent cookie’, is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies, either by selecting accept or decline in the pop-up box on your first visit (in the latter case we will still set a cookie to record your preference for future visits), or by changing the settings in your web browser. Most web browsers are set by default to accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Sites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us.

Controlling your personal information and Opt-out

If you would like to access, review, correct, update or otherwise limit our use of your Personal Information that has been previously provided to us, you may contact us by email in English language at customer.service@tgmatrix.com. If you change your mind, and no longer wish to receive marketing-related communication from us on a going-forward basis, you may opt-out of receiving such marketing-related communication by using the tool provided to do that. We will endeavour to comply with your request as soon as reasonably practicable.

Retention Period

We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Contact Information

If you have questions related to the TGMatrix Service or concerning any information processed in the context of this Service, or on your rights, feel free to contact the support team, using the following e-mail: customer.service@tgmatrix.com.

Last updated 25  May 2018